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Our Role
The
Telecommunications group of University Information Systems (UIS) is the primary
communications service provider for Harvard University. We manage the Harvard
telephone switch and deliver a wide range of end-user and departmental services.
The group is led by Nancy Kinchla,
Director. Key teams and service offerings are summarized below, with links to
more detailed information.
- The Harvard Student Telephone Office
(HSTO) provides convenient, cost-effective phone
service and voice mail service for students
who live in Harvard residences.
- The Customer Services group serves
Harvard faculty, staff, departments, and affiliates. This group implements
requests for phone service, voice
mail, and wireless phone service,
provides consulting for departmental phone and voice mail applications, and
assists with billing concerns.
- The Harvard
Telephone Operators assist callers from around the world, connecting them
to Harvard people and departments and providing them with the most up-to-date
directory information.
- The Directory
group is responsible for producing printed versions of the Harvard directory,
manages distribution of the directory, and processes requests for changes
in online and printed directory listings.
- Engineering and Maintenance provides
phone line repair
services, technicians for phone and wiring changes, and assistance with
communications
wiring projects.
Mission statement
Through partnership with the Harvard Community, UIS Telecommunications
will provide high-quality, cost-effective services. We will incorporate the
values of the UIS organization in order to work in a proactive and efficient
manner, emphasizing communications and responsiveness.
Facts and figures
UIS Telecommunications serves a population the size of a small city. Some of
our performance statistics are summarized below. Number of phone lines supported:
28,000
Number of voice mail accounts: 17,000
Number of calls processed per year: 18,000,000
Number of voice mail messages per year: 10,770,000
Number of invoices issued per month: 85,000
Number of service requests per year: 11.500
Number of repair responses per year: 6,700
Business hours
and contact information
UIS Telecommunications is open Monday to Friday from 9 a.m. to 5 p.m. Our
offices are located at 1230 Soldiers Field Road, Boston. Contact information
is available via the links below: ·
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