Cell Phone Analysis Description

The Cell Phone Analysis is a comprehensive assessment of cellular phone services that looks at access plans, voice usage, data usage and text messaging. UIS telecom will process order changes as a result of the analysis resulting in plan optimization and potential savings.

Goals

• UIS telecom will work with departments to understand usage requirements for voice and data and recommend the best plan available to match these requirements.
• Fix records associated with the cell services (e.g. user names, account numbers).
• Provide equipment and contract end dates associated with the cell services.

Analysis Procedure:

• Initial request should be submitted to UIS_TEM@harvard.edu by an authorized contact.
• Customer provides all tubs and orgs and verifies the list of cell numbers billed to those codes to be included in the analysis. Only cellular service billed through UIS Telecom will be included in the analysis.
• After an initial review of the size of the analysis and those that are already in process, a time line will be determined and provided to the customer. A typical turnaround time is 2 weeks.
• Once the analysis is complete the analysis spreadsheets will be sent to the customer in Excel format and attached to an email with all proposed plan changes. The customer needs to authorize all plan changes on the spreadsheet in the designated column.
• The data is very time sensitive and the customer should be prepared to take the time to review all info in a timely manner.
• The Coordinator will work closely with the customer in answering any questions regarding the spreadsheet and its contents.
• The customer and the coordinator will review all plan recommendations before implementation.
• Any charges as a result of a customer and/or UIS error will be corrected going forward. If a back credit is obtained from Verizon wireless that credit will be passed directly to the customer.
• Early Terminations Fees are charged by the vendor and may apply when termination cellular service.
• The Coordinator will submit all orders to Verizon Wireless to be processed.