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Telecom Billing Requests
telecom_billing@harvard.edu
5-5457

For All Requests:
  • All requests must originate from the department's telephone contact. Send in writing to telecom_billing@harvard.edu. To obtain the name of your telephone contact, just send an email or call us.
  • Please provide your telephone number or email address.
  • All requests received after the 18th of each month will be handled on a first come-first served basis, and may not be completed before the next billing cycle.
  • Any billing disputes need to be brought to Telecom Billing's attention within 60 days

For Billing Code Changes:
  • All requests must originate from the department's telephone contact. Send in writing to telecom_billing@harvard.edu. To obtain the name of your telephone contact, just send an email or call us.
  • Please provide your telephone number or email address.
  • All requests received after the 18th of each month will be handled on a first come-first served basis, and may not be completed before the next billing cycle.
  • Any billing disputes need to be brought to Telecom Billing's attention within 60 days
  • Be sure to include the current 33-digit coding and the new 33-digit string. If the new billing code belongs to a different telephone contact, approval is needed before the financial coding change can be processed.
  • If you would like a GLOBAL change, please note that on the initial request
    (a global change allows you to change the billing on ALL items associated with a specific billing code to the new billing code you are requesting.)

  • Note that a requested change in billing code for a telephone number may also require changes in associated telephone items (e.g. usage, jacks).

For Calling Card Requests:

  • All requests must originate from the department's telephone contact. Send in writing to telecom_billing@harvard.edu. To obtain the name of your telephone contact, just send an email or call us.
  • Any billing disputes need to be brought to Telecom Billing's attention within 60 days
  • Please be sure to provide:
    1. Name of the individual who will be using the card
    2. Address where card should be sent
    3. 33-digit account code to which the card will be billed
    4. Your telephone number or email address
  • Calling card requests are processed within 3 to 5 business days
For Authorization Codes:
  • All requests must originate from the department's telephone contact. Send in writing to telecom_billing@harvard.edu. To obtain the name of your telephone contact, just send an email or call us.
  • Please provide your telephone number or email address.
  • Any billing disputes need to be brought to Telecom Billing's attention within 60 days
  • Please be sure to provide:
    1. Name of the individual who will be using the code
    2. 33-digit account code to which the auth code calls will be billed
    3. Your telephone number or email address
  • Auth code requests are processed within 3 to 5 business days
Bill Distribution:
  • Billing statements are distributed by the 12th of the month
  • Contact telecom_billing@harvard.edu to discuss options for receiving a generic data file for telephone billing
  • Reprints of statements which are over 10 lines or more than two (2) months old will be assessed a one-time charge of $70.
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