Telecommunications Customer Service
The Customer Service office is open during business hours:
Monday to Friday, 9 a.m. to 5 p.m. You can reach us through
your department's Telephone Contact
or by phone, e-mail,
or the web, as described below.
After-hours emergencies
If you experience a telephone emergency after hours or
during a weekend or holiday, call 495-4900. When the voice
mail answers, follow the instructions and press 0 to be connected
to Verizon, which is Harvard's local carrier. They will contact
Harvard's Telecommunications Engineering and Maintenance Manager,
if the situation warrants it.
By phone
For tasks not handled by department Telephone Contacts,
call the appropriate number during business hours.
- Routine inquiries: Call the main Customer Service
line at 495-8590. After hours, you can leave a voice mail message.
- Request repair service for phone lines or equipment:
Call 495-4900. (From the Longwood campus, call 432-4242.)
- Voice mail questions and problems: Call 495-8255.
- Billing inquiries: Call 495-5457. (From the Longwood
campus, call 432-1509.)
- Directory staff: Call 496-0627.
- Cable and wiring projects: Call Engineering and Maintenance
at 495-3217.
By
e-mail or pager
- Customer Service desk: telecom_orders@harvard.edu.
Please not that the above address is for inquiries relating to installation
and disconnection of departmental or wireless phones, or moves and changes
of existing telephone lines. It may also be used to request the installation
of new jacks or voicemail questions or concerns.
Billing inquiries: telecom_billing@harvard.edu.
- Directory staff: telephone_directory@harvard.edu.
- Engineering and Maintenance
Online
Review information on station
wiring for the Harvard network and Harvard cable
and wire standards.
By mail
Telecommunications Customer Service
1230 Soldiers Field Road
Boston, MA 02135
For information & pricing for Medical area locations (HMS,
SPH, HDS),
please visit http://www.hms.harvard.edu/it/telecomm/
or call 432-1507
