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Repair
To request repair
service for circuits, phone lines, phone equipment, and wire
and cable, call 495-4900 during business hours (8 am to 5:00 pm). (From the Longwood campus, call 432-1507.) Be prepared
to provide a detailed description of the problem including:
- Line number and
location
- Type of line and
phone equipment being used
- A phone number
(other than the troubled line) where you can be reached
- The nature of
the problem and any troubleshooting steps you have already
taken.
Click here for instructions
on reporting phone emergencies
after hours.
If you are having
problems with a phone line or phone equipment and are not
sure whether repair service is required, call Telephone
Repair at 495-4900 during business hours (8 am to 5:00 pm). A service representative will help you troubleshoot
the problem and request dispatch of a service technician,
if necessary.
Click here for instructions
on reporting phone emergencies
after hours.
If you can't figure
out how to use a voice mail feature, go to the voice
mail User Guide. If there is a problem with your voice
mail service, review the voice
mail troubleshooting tips.
For information &
pricing for Medical area locations (HMS, SPH, HDS),
please visit http://www.hms.harvard.edu/it/telecomm/
or call 432-1507
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