TELEPHONE TRAINING

UIS offers specialized training on services and products including:

1. Voicemail
2. Telephone equipment and repair 3. Directory listings (on-line, Harvard operators, automateddirectory, and printed book listings)
4. TORTE (electronic billing statements and reports; onlinework orders)

Telecom User Groups are offered to share and disseminate information about new technology and service offerings, current services, products and pricing, and general information to authorized contacts. Training lab sessions are held at 1230 Soldiers Field Rd. on various topics including hands-on training for voicemail and telephone equipment. You can find out more about these sessions by calling Customer Services at 495-8590.

For TORTE training, contact (617-99) TORTE. (998-6783) For Directory training, contact telephone_directory@harvard.edu. If you are a newly authorized contact for telephone services or billing, contact your telecommunications analyst to schedule customized training (495-8590).

Phone: (617-49)5-8590, Longwood: (617-43)2-1507