UIS-Telecommunications Telephone Order Form Instructions

Note: Only authorized persons in the respective department/school may submit a service order request to UIS-Telecommunications Department. We can assist you in identifying the authorized point-of-contact in your department/school by calling Customer Service at 5-8590 or 617-495- 8590.

Service Order Request Form is available on-line through the TORTE system (Telecommunications On-line Reporting/Request Tool for End Users.)

The service order request form can be utilized to submit requests for new installations, moves, changes, disconnects, and other common telephone service requests. To submit a request for a Merlin/Legend system please use this form and e-mail the request to telecom_orders@harvard.edu. For orders on the Longwood campus please e-mail telecom@hms.harvard.edu.

Once we receive your telephone order, our Telecommunications Specialists will review and process your order. You can expect your service request to be scheduled within 3 - 7 business days from the date the order was processed. The due date interval may vary depending upon volume of orders received in the office, time of year, and additional required information that is needed for processing. Once the order is processed, you can expect to receive a confirmation copy of the service order.

If you require assistance in completing the order form, please call the TORTE support desk at 8- 6783 or (617) 99-TORTE.