Timelines and Commitments

Customer Commitments

• Customer needs to review their resources and should not request a TEM Review until adequate resources are available to review and process the telecom inventory spreadsheets. (The number and size of spreadsheets are based on Bill Distribution groups. If you have six different people who access billing for six different groups, you will receive six spreadsheets.)
• To initiate the TEM Review, the customer provides the TEM Project Coordinator with all tubs and orgs to be included in the TEM Review.
• We recommend limiting day-to-day moves, adds and changes and disconnects (MACD) orders during the TEM review.
• Any requests for name changes will be processed in Mysoft and the voice mail system by the TEM Team. The customer is responsible for updating directory information via their directory contact.

UIS Commitments

• The Telecom Inventory Spreadsheets will contain all billed items to the specific tubs and orgs including lines, equipment, calling cards, authorization codes, Customer Dialed Account Recording (CDARs), cellular services and circuits.
• The TEM Project Coordinator will work with the customer in answering any questions regarding the TEM spreadsheets that are not covered by the TEM instruction sheet.
• The UIS Telecom Analyst will also be available for any questions regarding changing from ISDN to Analog and how this will impact the users.
• The TEM Project Coordinator will process the change requests to the the appropriate telecom department. UIS Customer Service will write the Entrée orders and provide a copy to the customer contact (and/or the designated telecom contact).
• If there are 10 or more users changing to analog on the same date, a UIS Telecom Analyst will follow-up with the customer contact and schedule training dates for those whose lines are being changed.
• Cost savings will be calculated and distributed to the customer contact once all orders have been completed.
• If customers would like to learn more about the difference between Analog and ISDN set, a “hands-on” demonstration can be scheduled at the telephone lab at 1230 Soldier’s Field Rd.

Timelines

• Completed spreadsheets need to be returned to the TEM Project Coordinator in a timely manner. Please return within one billing period.
• Once the inventory spreadsheet is returned to UIS for processing, the turnaround time is within one billing period to be reflected in TORTE billing.

Billing Guidelines

• In processing the TEM Review, when errors are found, corrections will be made at the time they are discovered. There will be no back billing or credits issued.
• If a line needs to be researched and it requires a technician to go out to the site to identify the location in the building, you may incur a Time & Materials charge of $70.00/per hour.
• Early Termination Fees are charged by the vendor and may apply when disconnecting a cellular line.