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Troubleshooting Tips
Following are the most common
voice mail problems. If you are experiencing a problem not described below,
please contact the following:
You have forgotten how
to dial in to your voice mail box
Review the Reaching your voice mailbox
section of the User Guide.
You don't know how to
use a particular voice mail feature.
Go to the voice mail User Guide and look
up the relevant step-by-step instructions. Or review the Voice
mail at-a-glance illustration.
You get a busy signal
when you call into your mailbox.
This indicates that all ports serving the Harvard voice mail system are busy.
Wait a few minutes and try again. Keep in mind that the Harvard system supports
over 17,000 voice mail boxes and handles more than 1.5 million calls a month.
During peak periods, we occasionally encounter an "all ports busy" condition.
We routinely monitor port usage and add additional ports as needed.
Voice mail does not pick
up when someone calls you.
This indicates that all ports serving the Harvard voice mail system are busy.
The caller should hang up and try again in a few minutes.
When you access voice
mail from your campus phone, you hear the "Harvard voice mail" greeting
This indicates that the voice mail system has temporarily lost communication
with the integration link and does not recognize that you are calling from your
own phone. To enter your mailbox:
Dial 5-8168
Press * or # to indicate you are a subscriber
Enter your 5-digit mailbox number
Enter your password
Please be assured that if
this situation arises, UIS staff will respond within minutes to reset the link.
However, if the situation persists, please report the problem:
- Faculty and staff should
contact Telephone Repair at (617) 495-4900.
Your message waiting
light does not go out
If you changed your password recently, this may indicate that you inadvertently
set up a Guest or Home mailbox and have been checking that mailbox for messages
instead of checking your main mailbox. In the meantime, messages sitting in
your main mailbox are keeping the light on. Try checking for messages by using
your old password.
Another possibility is that
your message light is "stuck." Try sending yourself a voice mail message using
the "send" option (number 2 on the voice mail main menu). Then exit your mailbox,
wait a few seconds, and enter your mailbox again. Retrieve the test message
and delete it.
If the light still doesn't
go out, report the problem:
- Faculty
and staff should contact Telephone Repair at (617) 495-4900.
Your "message waiting"
light does not come on when you have messages waiting
Call Customer Services at (617) 495-8590, and we will help you troubleshoot
the problem.
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