Corporate Service and Information

Note: 33-digit billing requires placing wireless orders through UIS Telecommunications Customer Service. Orders must be submitted by your school/department authorized service contact. If you do not know who your authorized contact is for your school/department please contact Customer Service at 495-8590.

• Choose a service plan
  • Harvard departments receive a 9% discount on most plans priced $34.99 and above. Click here for plan descriptions and pricing information.
  • Ordering five or more departmental wireless phones? A business share plan may be a more economical choice. Click here for plan benefits and pricing.
• Choose Equipment/Phones
  • Click here to view a spreadsheet for the most up to date pricing on cellular telephones and PDA’s. Note: There are two tabs on the spreadsheet – one for cellular telephones and another for PDA’s. The data pricing information shown on the PDA comparison does not reflect Harvard discounts that may be available. Please call UIS Customer Service at 5.8590 for the discounted pricing information on PDA devices.
  • If you would like to change your service plan and currently own a wireless phone, please call UIS Telecommunications Customer Service at 617-495-8590 to check if your equipment is compatible with your chosen service plan. Please have the manufacture's name and model number handy.
• Equipment Insurance
  • Click here for information
• Order Service
  • Download and print the departmental order form. This document requires Acrobat Reader.
  • Fill out the form and service agreement including your 33 digit billing code.
  • Fax the completed order form and agreement to the UIS Telecommunications Customer Service group at 617-496-7337. Or mail it to us at:

    UIS Telecommunications Customer Service
    1230 Soldiers Field Road
    Boston, MA 02135
    ATTN: Wireless Service

• Activating Service
  • Verzion Wireless will ship the phone directly to your department. Expect to receive the phone(s) within five business days.
  • Once you receive your device(s), you may have to activate service before you can place and receive calls. Instructions for activating service are included in the package from Verizon.
  • After confirming that your cell phone and service are in working order, be sure to fill out and mail in the manufacture's warranty card and store the information in a safe place. If your device includes a rebate, fill out and mail in the rebate according to the manufacture's instructions with your proof-of-purchase documentation at this time.
• Deactivate Service
  • If you wish to deactivate your service please send an email to telecom_orders@harvard.edu
• Switching from Verizon Wireless Corporate Plan to Verizon Wireless Employee Plan
  • If you wish to convert your Verizon Wireless corporate wireless plan to a Verizon Wireless employee plan, you will need to contact Francisco Mejia (Verizon Wireless) at 617.429.9699 or send an email to francisco.j.mejia@verizonwireless.com. Francisco will then provide you with forms and instructions.
    Note: Once your cell phone has been transferred from corporate to personal plan, please notify UIS-Telecom at uis_wireless_phones@harvard.edu as we will need to cease billing your department.
• Switching from Verizon Wireless Employee Plan to Verizon Wireless Corporate Plan
  • If you wish to convert your Verizon Wireless employee wireless plan to a Verizon Wireless corporate plan, you will need to complete three (3) forms:
    1. UIS Telecommunications Office-Corporate Wireless Application Form (2) pages
    2. Verizon Wireless Transfer of Billing Responsibilities Form/Employee to Corporate Assignment of Liability
    3. Please fax forms (3 pages) to 6-7337 to UIS Telecommunications Department.
• Service Questions/Problems
  • 617-495-8590 is UIS Telecommunications Customer Service. We are open Monday to Friday from 9 A.M. to 5 P.M. Our staff can assist with placing an order and answer many questions.
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