Corporate service

Contact UIS/Telecommunications at 495-8590 during business hours, Monday to Friday from 9 a.m. to 5 p.m. for any of the following:

• Questions or assistance when ordering Verizon wireless service
• Problems with your cellular phone or cellular service
• Assistance using phone or service features
• Billing questions or concerns.

Our staff can answer many common questions. For more complex issues, we will refer you to Harvard's dedicated Verizon representative.

If you have an urgent question or problem during nights or weekends, when the UIS Telecommunications office is not open, call Verizon at 1-800-922-0204 and explain that you are part of the Harvard Corporate Account. Verizon will direct you to the most appropriate resource.

Personal-use service

If you need assistance ordering service, contact UIS Telecommunications at 495-8590 during business hours, Monday to Friday from 9 a.m. to 5 p.m.

Once you have placed your order, all routine questions, concerns, and service requests should be directed to Verizon Communications at 1-800-922-0204. Please have your cellular phone number and Verizon account number available.

If you have concerns about the overall quality or timeliness of Verizon service, please call UIS Telecommunications at 495-8590 to discuss your concerns.

Verizon web site

Be sure to visit the Verizon customer service site, which is an excellent source of information on cell phone features and capabilities, how to use calling features, troubleshoot common problems, and decipher service charges.

Two links are especially helpful: the Customer Information Overview and the Essentials Guide.