How to Order

For your convenience, Enterprise Licensing offers on-line shopping to make departmental software purchases 24 hours a day, seven days a week.*

Order on-line
Harvard departments should shop on-line using the Enterprise Licensing web page at www.enterprise_licensing.harvard.edu

Note: ON-LINE ORDERING CURRENTLY UNAVAILABLE TO HARVARD AFFILIATES.

Harvard affiliates order by fax, mail or phone
To order by fax or mail start by downloading a copy of the Enterprise Licensing order form, in PDF or XLS format. Click below to download the order form.

• Enterprise Licensing Order Form (PDF)
• Enterprise Licensing Order Form (XLS)

Print out the order form, fill it in, and place your order.

• By fax: Send a fax to 617-496-4358.
• By phone: If you are calling from Massachusetts, dial 617-496-7483. From anywhere else in the U.S., call 800-440-7494.
• By mail: Send order forms and purchase orders to the address below.

  Enterprise Licensing
  219 Western Ave
  Allston, MA 02134
  Attn: Stephen Gaebel

Affiliates will need to fax or mail a copy of their purchase order to Enterprise Licensing before the order can be processed.

Accepted payment methods
For purchases made with DEPARTMENTAL FUNDS, Harvard departments are required to use a 33-digital billing code. Purchasing Card not accepted. Affiliates must provide a hard copy of a purchase order (PO).

Order confirmation
A software license is valid as soon as you complete your order and a confirmation is generated. You can install the software from any available distribution media and begin using it right away. You are strongly encouraged to keep a copy of all invoices for enterprise licensing purchases so you can:

• Document proof of purchase for warranty purposes
• Document licensing compliance in the event of a software licensing audit.

Shipping
For orders under $500, there is a nominal shipping charge. For orders of $500 or more, shipping is free.

Delivery time frames
The following general guidelines for delivery apply.

• Media and documentation orders that are shipped directly from Enterprise Licensing are sent via Federal Express second-day service. You can expect to receive your order within 2 to 3 business days.
• If Enterprise Licensing sends Harvard orders to the vendor, expect delivery within 2 to 3 weeks.
• If you order media through a departmental contact, the contact can tell you when your order will be shipped or available for pickup.

Questions
Questions about products offered or concerning your order should be sent to site@harvard.edu or by calling 496-SITE (496-7483)

* A staff member is available during business hours: Monday to Friday, 9 a.m. to 5 p.m to answer inquiries and process orders.

The content above is for information only and is not a binding agreement between the parties.