Extending support beyond the core network

UIS will monitor, support and maintain all connections to UIS managed routers. Network management will also be extended to customer owned routers. Level II services included in network management are:

• Router configuration and management reporting
• CPU and memory utilization
• Configuration change reporting
• Environmental reporting
• Inventory reporting
• Capacity reporting
• Error reporting
• Trending and analysis
• Configuration, installation and end-to-end troubleshooting

Hot spares inventory - Interfaces, router chassis', and fiber will be provided on a "hot spare" basis for all UIS managed and customer owned routers in level II. "Hot spare" is defined as a functionally equivalent router or component delivered to the customer location within four (4) hours of the start of a trouble ticket.

Level II service does not include the following:

• Consulting or design work on any issues relating to LANs or LAN servers.
• Any customer owned router not specifically subscribed to level II service.

Level II service will not be available to customers on a T&M basis.