Over Due Accounts

Late Fees: 60 days after invoicing a 1.5% fee will be applied to all balances over $5.00.

Collections Policy
Know the status of your account at all times. If you have not received your current billing statement it is your responsibility to contact customer service to update your mailing information.

Should your account become more than 30 days past invoicing, you may be contacted by PaeTec’s collection department. They may contact you by phone, mail or email to remind you of the status of your account. Further collections activity will proceed as follows:

• 60 days after invoicing your PBN will be deactivated until payment in full is received.
• 120 days after invoicing your account may be reported to an outside collection agency, where it will begin to affect your credit.
• If your PBN has been deactivated please call customer service at 1-800-960-6555. There will be no charge to restore your PBN.