PBN questions and problems

IF YOU HAVEN'T RECEIVED YOUR PBN: Contact PaeTec on the web at www.campuslink.paetec.com/harvard.html or call customer service at (800) 960-6555.

IF YOU DON'T REMEMBER YOUR PBN: Call PaeTec at (800) 960-6555.

IF YOUR PBN ISN'T WORKING: Your PBN may have been deactivated because your PaeTec account is more than 60 days overdue. If so, you will need to pay your outstanding balance before your PBN will be reactivated. You will also be charged a late fee.

If your account is in good standing, be sure you are using the correct dialing procedures for PBNs. Check dialing tips.

You may have exceeded your credit limit. Contact PaeTec at (800) 960-6555 for information on eliminating or raising your credit limit.

For security reasons, Harvard Student Accounts are established with a $200.00 credit limit. To eliminate or raise the credit limit, please contact PaeTec Communications Customer service at (800) 960-6555.