Support Services: About Us
As a part of University Information Systems (UIS), Support
Services works closely with and compliments the work of other UIS groups including the
Network Operations Center (NOC) and the
Server Operations Center (SOC).
Support Services has three groups within it:
Desktop and LAN Support
Help Desk
Data Center Operations and Production Control
These groups provide technology support for a variety of computer hardware, computer software
and network connectivity issues via phone, on-site visits and remote connections.
For additional information, comments or suggestions, please contact:
Bob Cahill, Deputy Director of Network and Server Systems, 617.495.9963
Courtney Harwood, Assistant Director of Support Services, 617.495.8826
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