DLS capabilities

For our contract customers, DLS provides lifecycle support and management services for departmental servers, desktop computers, local area networks (LANs), and printers.

Our capabilities include:

• Purchasing, setup and installation of hardware and software.
• Server management, monitoring, backup and restoration.
• 24/7 Server Support
• Help Desk - Tier 1 support:
  • Monday through Thursday from 7:30 a.m. to 8:00 p.m.
  • Friday from 7:30 a.m. to 6:00 p.m.
• Troubleshooting, diagnosis, and resolution of hardware, software, LAN, and connectivity problems. (NOTE: We facilitate hardware repairs, which are typically performed by a third party such as TPC Repair Operations.)
• Disaster recovery planning.
• Maintenance and security of desktop software.
• Computer move planning and management.