Support Services: Harvard-Wide Support

The staff of the Help Desk provides support to any Harvard faculty, staff or students, who need assistance with the use of various Financial Administration and Human Resources applications. These applications require specific computer configurations to run properly. Please visit the ABLE website and click on the current desktop standards link for more information.

The Help Desk business hours for Harvard-Wide Support are:

• Monday through Friday from 8:00 a.m. to 6:00 p.m.

Please contact the Help Desk by either calling 617-496-2001 or via email sent to helpdesk@harvard.edu.

The Help Desk staff also provides support for:

Harvard Hotlines
Network Operations Center - network connectivity
Server Operations Center - server connectivity
Supported Harvard Applications
PIN Access

Supported Harvard Applications

The Help Desk provides Harvard-wide application support for these Harvard applications:

Financial

Accounts Receivable, CAPS, Chart of Accounts, Electronic Shop & Pay, Fiscal Budget Tool, General Ledger, PCard, Processing Income, Sponsored Budget Tool, Web Voucher

HR Applications (PeopleSoft)

Employee Self-Service, Hiring & Personnel Actions, Local Payroll, Time & Labor

Reporting

AWS, CREW, Financial Report Catalog, HUIDINI, PeopleSoft

Note: For online user support and training information of the above applications, visit the ABLE (A Better Learning Environment) website: http://able.harvard.edu/

PIN Access

	PIN Management:	http://www.pin.harvard.edu/
	PIN FAQs:	http://www.pin1.harvard.edu/faq.asp

CAADS - Harvard Common Alumni Affairs and Development Systems

http://caads.harvard.edu/

Other Harvard Application links: