|
Service benefits
For departments that
require a range of IT skills, DLS provides an effective alternative
to the "do it yourself" approach where a department dedicates
a full-time resource to IT or attempts to split a staff member's
time between an operational role and an IT support role.
DLS has built a robust,
high-quality service operation. Our skilled IT professionals
undergo frequent training to keep pace with the latest technologies
and service methods, and they collaborate closely on problem-solving.
As a result, you enjoy the professional support and management
you need to keep your IT environment running smoothly.
DLS performance statistics
DLS has the experience you expect in a service provider. Some
of our key performance statistics are summarized in the table
below.
| Calls handled in FY 02 |
11850 |
| Number of users supported |
1800 |
| Number of PC's supported |
2000 |
| Number of servers supported |
55 |
| Number of printers supported |
300 |
|