Repair Services
Harvard University's Technology Products and Services selected Micros Northeast (Micros)* to provide repair services for computers that are personally owned by Harvard's students, faculty, and staff. Micros, a Service Center for Apple, Lenovo, and Dell, provide a full spectrum of repair services.
How to Contact Micros:
Phone: 617-496-8324
Email: HU@MICROSNE.COM
Rates and Services
Computer drop-off and pick-up locations:
Please note that Micros Northeast observes the Harvard holiday calendar.
Campus Computer Store
Science Center, One Oxford St. Rm. B11, Cambridge
Mon., Tu., Th., Fri. 9 am - 5 pm; Wed 10 am - 5 pm
Technology Products and Services
219 Western Ave., Allston
Mon. - Fri. 9 am - 5 pm |
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Harvard Medical School (For HMS students only.)
Pick up and drop off at 11am
Mon., Wed., and Fri. Only at 11am (excluding Harvard-observed holidays)
TMEC (Tosteson Medical Education Center)
260 Longwood Ave., Rm 225, Boston
For HMS on-quad faculty and staff repair options, please contact your local HMS IT Client Services Representative or the HMS IT Help Desk at 617-432-2000. |
If you have any questions, concerns, or comments regarding the service provided by Micros, please contact Harvard's Technology Products and Services by phone 617.495.5450 or by email technologyservices@harvard.edu.
*About Micros:
Micros caters to New England's educational market and prides itself in providing timely computer repairs, attention to detail, and superior customer service. Micros is one of New England's oldest computer dealerships. Micros main service and retail facility is located at 329 Washington St, Woburn, MA 01801.
Warranty Service
| Lenovo/IBM |
All desktop, monitor and laptop products purchased in the U.S. |
| Apple |
(a)All desktop, monitor, and laptop products purchased in the U.S. (b)For International laptops, Micros Notheast can facilitate a repair to the Apple Repair Center. |
| Dell |
All desktops, monitors, and laptops purchased through Harvard University are eligible for service through Micros Northeast. |
| HP |
All laser printers and business class computers. |
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- In some cases, Micros Notheast may need to send a defective product to the manufacturer for repair.
- Any repair performed that is not covered under manufacturer's warranty will be billed to the customer.
- Warranties do not cover liquid spills or physical damage (cracked LCD) unless customers purchase an accidental plan. AppleCare does not cover liquid spills and cracked LCD.
- Batteries are covered under the manufacturer's warranty for one (1) year from date of purchase.
- Re-Installation of the Operating System is a billable service.
- Data backup and data recovery services are provided for a fee.
- For manufacturer's not listed, please contact the manufacturer for information on Warranty Services.
Out-of-Warranty Service
| Lenovo/IBM |
All desktop, monitor and laptop products purchased in the U.S. |
| Apple |
(a)All desktop, monitor, and laptop products purchased in the U.S. (b)For International laptops, Micros Notheast can facilitate a repair to the Apple Repair Center. |
| Dell |
All desktops, monitors, and laptops purchased through Harvard University are eligible for service through Micros Northeast. |
| HP |
All laser printers and business class computers. |
|
- In some cases, Micros Northeast may need to send a defective product to the manufacturer for repair.
- Re-Installation of the Operating System is a billable service.
- Data backup and data recovery services are provided for a fee.
- For manufacturer's not listed, please contact the manufacturer for information on Warranty Services.
The following vendors provide data recovery service and accidental damage insurance at discounted prices for the Harvard community:
Drive Savers
Data Recovery Services
Click tabs for more info Need Help Now?
Protection Plan Policies for your Laptop or Desktop Computer
Safeware policies provide coverage for Accidental Damage such as drops, falls, collisions, screen breaks, liquid spills, power surge and more.
Safeware also provides protection against perils that cannot be covered by warranties or service contracts. These perils include: Theft, Burglary, Robbery, Vandalism, Fire, Flood, Lightning, Wind, Hail and more.
Micros Northeast, our vendor partner for repair services, accepts the following forms of payment:
Personal Purchasers
MasterCard/Visa/Discover/American Express
Personal Check made out to Micros Northeast
Money Order
Departments and Affiliates
Purchase Order
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