Warranty/Non-Warranty Services Offered by UIS Repair Services
Warranty Service
| Lenovo/IBM |
All desktops, monitors and laptop products purchased in the U.S. |
| Apple |
(a)All desktops, monitors, and laptop products purchased in the U.S. (b)For International laptops, UIS Repair Services can facilitate a repair to the Apple Repair Center. |
| Dell |
Dell desktops, monitors, and laptops require a transfer of ownership to Harvard University to be eligible for service through the UIS Repair Services. |
| HP |
All laser printers |
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- In some cases, Repair Services may need to send a defective product to the manufacturer for repair.
- Any repair performed that is not covered under manufacturer’s warranty will be billed to the customer.
- Many manufacturers’ warranties do not cover liquid spills or physical damage (cracked LCD) unless customers purchase an accidental plan. AppleCare does not cover liquid spills and cracked LCD.
- Batteries are covered under the manufacturer’s warranty for one (1) year from date of purchase.
- Re-Installation of the Operating System is a billable service.
- We do not provide data backup or data recovery services.
- For manufacturer’s not listed, please contact the manufacturer for information on Warranty Services.
Out-of-Warranty Service
| Lenovo/IBM |
All desktops, monitors and laptop products purchased in the U.S. |
| Apple |
(a)All desktops, monitors, and laptop products purchased in the U.S. (b)For International laptops, UIS Repair Services can facilitate a repair to the Apple Repair Center. |
| Dell |
All desktops, monitors, and laptop products purchased in the U.S. |
| HP |
All laser printers |
|
- In some cases, Repair Services may need to send a defective product to the manufacturer for repair.
- Re-Installation of the Operating System is a billable service.
- We do not provide data backup or data recovery services.
- For manufacturer’s not listed, please contact the manufacturer for information on Warranty Services.
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